GOT QUESTIONS? WE HAVE ANSWERS.

The most common questions answered

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what treatment should i book?

Please book the Intro Treatment + Consultation
During the consultation we will decide if the treatment path and the right route for you


HOW SHOULD I PREPARE FOR MY FIRST IN
CLINIC APPOINTMENT?

Please arrive on time for your appointment with a bare face.
It is recommended to stop the use of chemical exfoliants (AHA, BHA, Retinoids, prescribed creams) at least 4 days prior


WHY IS IT RECOMMENDED TO BE ON A
CUSTOM REGIMEN?

When it comes to skincare consistency is key! It’s no surprise, especially living in a culture that gives us everything instant gratification, that we want to see those quick results! By expanding our product knowledge, we can help our patients individualize their at-home skincare routine by using effective products and ingredients designed to address their specific skin concern. When your skin barrier is healthy and prepped though the right at home products, your treatments can preform safely and give you optimal results


HOW DO I RE-PURCHASE MY SKIN CARE?

Please contact us via e-mail to have products ready for in store pickup, or shop via our website to have the items shipped to you

 

CAN I BREAKOUT AFTER A FACIAL?

Yes, you can sometimes experience breakouts after a facial, this is called purging. It happens when deep cleansing and exfoliation bring underlying congestion to the surface and is part of the clearing process. This is normal, temporary, and usually clears within a few weeks. To help, avoid picking, keep your skin hydrated, follow your aftercare, and let your skin naturally rebalance

WHY DO I HAVE TO GIVE MY CREDIT CARD INFO WHEN BOOKING?

At the time of booking through our online booking portal you will be asked to enter your credit card information. This is strictly only charged in the case of a breach in the cancellation/no show/rescheduling policy

The amount that will be charged is outlined in policies


WHAT ARE YOUR SHIPPING COSTS?

Shipping will be calculated in your cart at checkout based on the weight of the product(s) you are purchasing as well as your shipping location


what to do pre & post facial treatments?

Pre - Treatment:

Please discontinue products containing any exfoliating agents (retinoic acid, tretinoin, retinol, benzoyl peroxide, glycolic acid, salicylic acid, astringents, etc.) 48 hours before treatment

A history of herpes or cold sores may require a course of anti-viral medication pre and post treatment

No waxing or threading for a week before treatment 

No major sun exposure or tanning a week before treatment

Post Treatment:

You may experience slight redness and swelling, which should resolve within 24 hours

Avoid heat, saunas, hot tubs and sweaty activity for 24 hours; this includes exercise of any kind

Avoid products containing any exfoliating agents (retinoic acid, retinol, tretinoin, retinol, benzoyl peroxide, glycolic acid, salicylic acid, astringents, etc.) for 72 hours after treatment

Use SPF 50+ and stay out of direct sun